Returns and Refunds

At zestifyam.com, we want you to be fully satisfied with every purchase. If you are not completely happy with your order, we are committed to providing reasonable support for returns, exchanges, and refunds.

This policy applies to customers located in the United States and Europe.

Company Information

Website: zestifyam.com
Company Name: NEXTLINK PAY SDN. BHD.
Email: klkhong88@gmail.com
Phone: +0108683459
Company Address: No. 1A, Jalan Lapangan Symphony, Lapangan Symphony Business Park

Return Conditions

To be eligible for a return, items must meet the following conditions:

Items must be unused, unwashed, and undamaged
Items must be returned in original packaging with all tags attached
Return requests must be submitted within the eligible return period
Certain items may be excluded from returns as specified below
Return Period

You may request a return within 14 days of receiving your order.

Requests submitted after this period may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Items that have been used, worn, washed, or damaged by the customer
Customized or special-order items
Items clearly marked as “Final Sale” or “Non-returnable”
How to Request a Return

To request a return, please contact our customer support team via email and provide the following information:

Order Number
Email address used for the purchase
Item name(s)
Reason for return
Clear photos of the item(s)

Once your request is reviewed and approved, we will provide return instructions and the return shipping address.

Return Address

WORKSHOP 60, 3/F, BLOCK A,
EAST SUN INDUSTRIAL CENTRE
NO.16 SHING YIP STREET, KL

Refund Information

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, refunds will be processed as follows:

Refunds will be issued to the original payment method
Refund processing time: 5–10 business days (depending on payment provider)
Additional time may be required for your bank or card issuer to complete the transaction
Shipping Costs
If the return is due to personal reasons (e.g., change of mind, size issue), return shipping costs are borne by the customer
If the return is due to an error on our part (wrong item, defective or damaged product), we will cover the return shipping cost
Exchanges

If you wish to exchange an item, please contact customer service first to confirm product availability.

Depending on the situation, exchanges may require:

Returning the original item and placing a new order, or
Paying any applicable price difference
Order Issues (Damaged / Incorrect Items)

If you receive any of the following issues:

Damaged item
Incorrect item
Missing item

Please contact us within 48 hours of delivery.

We will prioritize your case and work to resolve the issue as quickly as possible.

Refund Denial Conditions

Refunds may be denied under the following circumstances:

Return request submitted after the eligible return period
Item has been used, washed, or damaged by the customer
Item returned without prior approval from customer service
Missing original packaging or tags
Contact Us

If you have any questions about this policy, please contact us:

Company Name: NEXTLINK PAY SDN. BHD.
Website: zestifyam.com
Email: klkhong88@gmail.com
Phone: +0108683459
Company Address: No. 1A, Jalan Lapangan Symphony, Lapangan Symphony Business Park