Returns and Refunds

We want you to be satisfied with every purchase you make at zestifyam.com. If you are not completely satisfied with your order, we will do our best to provide reasonable support for returns and exchanges.

1. Return Conditions

To request a return, the item(s) must meet the following conditions:

The item must be unused, unwashed, and undamaged.
It must be in its original packaging with all tags intact.
The request must be submitted within the specified return period.
Certain special items may not be eligible for return (as outlined below).

2. Return Period

You may request a return within 14 days of receiving your item(s).

Requests submitted after this period may not be accepted.

3. Non-Returnable Items

Returns may not be accepted in the following cases:

Promotional/Sale items or Clearance items.
Items that have been used or damaged by the customer.
Customized or special-order items.
Items explicitly marked as “Non-returnable” or “Final Sale.”

4. How to Request a Return

Please follow these steps:

Contact our Customer Service email:
Provide the following information:
Order Number
Email address used for the purchase
Item Name
Reason for return
Photos of the item(s)
Once your request is approved by Customer Service, we will provide the return shipping address and instructions.
Return Address: WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIALCENTRE NO.16 SHING YIP STREET KL

5. Refund Information

Refunds will be processed after the returned item(s) have been inspected and approved:

Refunds will be issued to the original payment method (e.g., credit card).
Refund Processing Time: 5–10 business days (depending on the payment platform).
The actual time it takes for the refund to appear in your account may vary slightly depending on your bank.

6. Shipping Costs

If the return is due to personal reasons: The return shipping cost is typically borne by the customer.
If the return is due to an incorrect item or a quality issue: The shipping cost will be covered by us.

7. Exchange Policy

If you wish to exchange an item, please contact Customer Service first to confirm stock availability.

The exchange process is similar to the return process; it may require placing a new order or paying a price difference (depending on the specific situation).

8. Order Issues (Damaged / Incorrect Items)

If you encounter any of the following situations:

Damaged item(s)
Received the wrong item(s)
Missing item(s)

Please contact us within 48 hours of receiving your package, and we will prioritize resolving the issue for you. 9. Situations Where Refunds May Be Denied

Refunds may not be granted in the following situations:

The return period has expired.
The item has been used or damaged.
The item was returned directly without prior approval.
Original packaging or tags are missing.